How We collects, uses and protects information about you and your property, including during in-home pest control visits.

Last updated: November 2026

1. Introduction

We provides pest control services in Truckee, CA and surrounding North Tahoe communities. This Privacy Policy explains what information we collect, including information collected in your home or on your property during a service visit, how we use it, and the choices you have.

2. Information We Collect

We collect information in a few different ways: information you give us directly, information we or our technicians collect while providing service at your property, and information collected automatically through this website.

Contact & Account Information

• Name, mailing address, service address, phone number and email address
• Property type (residential, vacation rental, or commercial) and, if applicable, property manager or booking platform details

Information Collected During a Home or Property Visit

Because pest control requires access to your home or business, our technicians may collect the following while on site:

• Notes on areas inspected, such as attics, crawlspaces, garages, kitchens and exterior perimeters
• The type, location and extent of pest activity found
• Photos or, where useful, video of pest activity, entry points, property conditions or completed work, kept as a treatment record and to show you before-and-after results
• Information about pets, children or household members with health sensitivities, so we can choose an appropriate treatment method
• Gate codes, lockbox codes or access instructions you provide for entry, and any notes needed to service the property safely (such as “dog on property” or “beware of steep driveway”)
• Details relevant to vacation rentals or managed properties, such as guest turnover dates or caretaker contact information, when provided by the property manager

Payment Information

Billing details needed to process payment, handled through our payment processor. We do not store full card numbers on our own systems.

Communications

Records of calls, emails, texts or messages you send us, including service requests and follow-up questions.

Website & Usage Information

Standard technical information such as IP address, browser type, pages visited and approximate location, typically collected through cookies or similar technologies when you use this website.

3. How We Use Your Information

• To schedule, confirm and carry out pest control services
• To recommend an appropriate treatment plan based on the pest, property and household
• To keep accurate service records, including photos, for your property and for any service guarantee
• To send appointment reminders, invoices and service follow-ups
• To respond to questions and provide customer support
• To improve our services and this website
• To comply with legal, licensing and insurance requirements

4. Photos & Property Documentation

Photos or notes taken during a visit are used to document the condition of your property and the work performed, and to support any service guarantee. We do not use photos that identify your specific property or address in marketing materials without your separate permission.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Employees or contractors who need it to perform the service
• Payment processors, scheduling software or other service providers who help us run our business
• Property managers or booking platforms, when the service was arranged through them
• Authorities or professionals when required by law, licensing regulations, or to protect health and safety

6. Data Security

We use reasonable administrative and technical safeguards to protect your information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep service records, including photos and notes, for as long as needed to provide services, honor any guarantee, meet legal or insurance requirements, and maintain accurate business records.

8. Your Choices & Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses. To make a request, contact us using the details below. [California residents: add any CCPA-specific rights and “Do Not Sell or Share My Personal Information” language that applies to your business.]

9. Cookies & Analytics

This website may use cookies or similar tools to understand how visitors use the site and to improve performance. You can usually adjust your browser settings to limit cookies, though some site features may not work as intended.

10. Children’s Privacy

This website is not directed at children, and we do not knowingly collect personal information from children online. Information about children collected during a home visit (such as noting their presence for treatment safety) is used solely for that safety purpose.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The 09/27/2026 date at the top of this page reflects the most recent revision.

12. Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, Click here to Contact Us